Return policy


You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods. To exercise the right of withdrawal, you must notify us through the email address hola@wellisairnaturalzone.com of your decision to withdraw from the contract. You can use the model withdrawal form below, although its use is not mandatory. To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.


In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

You must return or deliver directly to us our ecommerce establishment with fiscal address Avenida Meridiana 326 Entlo 3a, without any undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision. withdrawal of the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.


The right of withdrawal will not be applicable to contracts that refer to:

- The supply of goods made according to the specifications of the consumer and user or clearly personalized.

- The supply of goods that may deteriorate or expire quickly. See fresh produce.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

- The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.


12.1 Partial disability

If one or more of the provisions of these CGVs were considered invalid or declared invalid by application of any law, regulation or as a result of a final decision of a competent authority, the remaining stipulations will retain their full validity and scope.

12.2 Waiver exclusion

The fact that any of the Parties does not exercise the rights that assist it in the event of non-compliance by the other Party of any of the obligations imposed by these GTCs may not be interpreted as a waiver of future breaches of the obligation in question.

12.3 Applicable law and competent jurisdiction

These General Conditions are governed by the legislation of the Spanish State. The parties submit, at their choice, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

Consumers who reside in the European Union and have had a problem in their online purchases on the Website may use the European Union System for the extrajudicial resolution of Online Disputes by accessing the website:

- https://ec.europa.eu/consumers/odr/main.

12.4 Validity

The CGV will apply during the entire period in which the products offered by the company NATURAL APOTECARI SL remain online and until the expiration of the guarantee periods. In any case, the provisions of "Article 10. Liability" will remain in force after the termination of the CGV.


To the attention of Dto. Customer Service:

- I hereby inform you / we communicate that I withdraw from me / we withdraw from our contract of sale of the following good (product name)

- Order on / received on (order date)

- Order number

- Name of the consumer and user or consumers and users

- Domicile of the consumer and user or consumers and users

- Signature of the consumer and user or consumers and users

- Date